extensions:teemip-request-mgmt
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| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| extensions:teemip-request-mgmt [2019/09/26 11:00] – old revision restored (2019/09/25 09:36) cnaud | extensions:teemip-request-mgmt [2020/01/23 12:16] – [Data entry] cnaud | ||
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| - | ====== IP Request Management ====== | + | {{ classicon_iprequest.png}} |
| ---- dataentry summary ---- | ---- dataentry summary ---- | ||
| - | name | + | name : IP request management |
| - | description_wiki : Provides an automated ticketing scheme for processing IP and subnet user requests with a simple dedicated | + | description_wiki |
| - | index_hidden | + | index_hidden |
| - | level_hidden | + | level_hidden |
| - | version | + | version |
| - | release_dt | + | release_dt |
| - | TeemIp_version_min | + | TeemIp |
| - | code | + | code : teemip-ip-request-mgmt |
| - | state : stable | + | state |
| - | diffusion_hidden : TeemIp wiki | + | diffusion_hidden |
| - | product_hidden | + | product_hidden |
| module-lists_hidden : | module-lists_hidden : | ||
| - | keyword_tags | + | keyword_tags |
| - | dependencies_s | + | dependencies_s |
| - | download_hidden | + | download_url |
| - | download_url | + | git hub_url |
| ---- | ---- | ||
| - | TeemIp' | ||
| + | |||
| + | TeemIp' | ||
| < | < | ||
| This module is embedded by default in TeemIp standalone. It can be deployed as an extension with TeemIp as a module. | This module is embedded by default in TeemIp standalone. It can be deployed as an extension with TeemIp as a module. | ||
| Line 28: | Line 29: | ||
| ===== Revision History ===== | ===== Revision History ===== | ||
| ^ Version | ^ Version | ||
| - | | 2.5.0 | 2019-09-24 | + | | 2.5.1 | 2019-12-10 |
| + | | 2.5.0 | 2019-09-24 | ||
| | 2.4.0 | 2019-02-09 | | 2.4.0 | 2019-02-09 | ||
| | 2.3.0 | 2018-08-28 | | 2.3.0 | 2018-08-28 | ||
| Line 40: | Line 42: | ||
| This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion of IPs, creation, modification or deletion of subnets. | This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion of IPs, creation, modification or deletion of subnets. | ||
| - | Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status. | + | Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures |
| At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”. | At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”. | ||
| - | When used within TeemIp standalone, users can benefit from the embedded | + | Starting for revision 2.5.1, the extension includes |
| ===== Limitations ===== | ===== Limitations ===== | ||
| Line 346: | Line 347: | ||
| - | ===== TeemIp | + | ===== IP Portal ===== |
| - | The IP Request management module | + | The IP Request management module |
| - | However, the module is not integrated into iTop standard portal | + | < |
| + | When installed on iTop, the extension provides the IP Portal next to iTop standard portal. | ||
| + | </ | ||
extensions/teemip-request-mgmt.txt · Last modified: 2024/04/04 14:45 by cnaud