Differences

This shows you the differences between two versions of the page.

--- 2_x:portal:start [2019/09/25 09:14] – cnaud
+++ 2_x:portal:start [2021/03/24 15:06] – [Closed requests] cnaud
@@ Line 42: / Line 42: @@
 ===== Ongoing requests ====
-End users can track the progress of their requests through the **"Ongoing requests"** menu where all new, assigned and resolved tickets are listed.
+End users can track the progress of their requests through the **"Ongoing requests"** menu where all new, assigned and resolved tickets are listed. Requests are grouped in 3 tabs: the ore **recent** ones (less than 1 week), the **open** ones (that are not resolved nor closed) and the **resolved** ones.
 {{ portal-user-41.png }}
@@ Line 62: / Line 62: @@
 {{ portal-user-7.png }}
-Once the ticket is closed, it cannot be reopen. It is then displayed under the "Closed requests" menu.
+Once the ticket is closed, it is displayed under the "Closed requests" menu.
+===== Closed requests ====
+Closed requests are reachable together under the **"Closed requests"** menu where they are grouped in 2 tabs: the ore **recent** ones (less than 1 week) and the **closed** ones. Closed requests cannot be reopen any more.
+{{ portal-user-closed.png }}
 ===== Changing your profile =====

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