This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionLast revisionBoth sides next revision | ||
2_x:portal:start [2019/09/25 09:14] – cnaud | 2_x:portal:start [2021/03/24 15:23] – [Portal Manual] cnaud | ||
---|---|---|---|
Line 3: | Line 3: | ||
TeemIp portal is used by end users to easily create and track IP related user requests. It provides an easy to use web interface that simplifies the management of tickets. | TeemIp portal is used by end users to easily create and track IP related user requests. It provides an easy to use web interface that simplifies the management of tickets. | ||
- | Since revision 2.3, TeemIp is relying on the **enhanced** customer portal provided by iTop. You may refer to this [[https:// | + | The portal is installed through the TeemIp |
- | The portal is installed together with the Helpdesk / User request module. It is, therefore, available only if the module has been selected at installation time. Should that not be the case, you can always re-run the installation and select the Helpdesk module in the Request management options. Please, refer to the [[2_x: | + | When installed, the customer portal handles |
- | + | * the **IP Portal | |
- | When installed, the customer portal handles | + | * the **Portal |
- | * the standard portal | + | * the **IP Portal Automation user** for whom advanced automatic ticket processing is available. |
- | * the power portal | + | |
The user interface of the portal is designed to automatically adjust its presentation depending on the size of the screen. Therefore the content and disposition of the various elements may vary depending on the device used to connect to the portal. However all the features of the portal are available on all screen sizes. | The user interface of the portal is designed to automatically adjust its presentation depending on the size of the screen. Therefore the content and disposition of the various elements may vary depending on the device used to connect to the portal. However all the features of the portal are available on all screen sizes. | ||
- | A portal user logs to the portal through the standard TeemIp URL and uses its standard TeemIp' | + | A portal user logs to the portal through the standard TeemIp URL and uses his standard TeemIp' |
{{ portal-user-1.png }} | {{ portal-user-1.png }} | ||
Line 42: | Line 41: | ||
===== Ongoing requests ==== | ===== Ongoing requests ==== | ||
- | End users can track the progress of their requests through the **" | + | End users can track the progress of their requests through the **" |
{{ portal-user-41.png }} | {{ portal-user-41.png }} | ||
Line 62: | Line 61: | ||
{{ portal-user-7.png }} | {{ portal-user-7.png }} | ||
- | Once the ticket is closed, it cannot be reopen. It is then displayed under the " | + | Once the ticket is closed, it is displayed under the " |
+ | |||
+ | ===== Closed requests ==== | ||
+ | Closed requests are reachable together under the **" | ||
+ | {{ portal-user-closed.png }} | ||
===== Changing your profile ===== | ===== Changing your profile ===== |