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2_x:portal:start [2021/03/24 15:06] – [Close or Reopen a ticket] cnaud2_x:portal:start [2021/03/24 15:23] – [Portal Manual] cnaud
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 TeemIp portal is used by end users to easily create and track IP related user requests. It provides an easy to use web interface that simplifies the management of tickets. TeemIp portal is used by end users to easily create and track IP related user requests. It provides an easy to use web interface that simplifies the management of tickets.
  
-Since revision 2.3, TeemIp is relying on the **enhanced** customer portal provided by iTop. You may refer to this [[https://wiki.openitop.org/doku.php?id=LATEST:portal:portal_v2|iTop Enhanced Customer Portal documentation]] for further details on it.+The portal is installed through the TeemIp IP Request Management extension. It is, therefore, available only if the extension has been selected at installation time. Should that not be the case, you can always re-run the installation and select the extension in the Request management options. Please, refer to the [[2_x:administrators:install-standalone|Installation wizard]] chapter of the Administrator's Guide for that purpose.
  
-The portal is installed together with the Helpdesk / User request module. It is, therefore, available only if the module has been selected at installation time. Should that not be the case, you can always re-run the installation and select the Helpdesk module in the Request management options. Please, refer to the [[2_x:administrators:start|Installation wizard]] chapter of the Administrator's Guide for that purpose. +When installed, the customer portal handles 3 types of users: 
- +  * the **IP Portal users** who only see their own tickets ie the ones they have submitted, 
-When installed, the customer portal handles 2 types of users: +  * the **Portal power users** who see all the tickets attached to their organizationk 
-  * the standard portal users who only see their own tickets ie the ones they have submitted, +  * the **IP Portal Automation user** for whom advanced automatic ticket processing is available.
-  * the power portal users who see all the tickets attached to their organization.+
  
 The user interface of the portal is designed to automatically adjust its presentation depending on the size of the screen. Therefore the content and disposition of the various elements may vary depending on the device used to connect to the portal. However all the features of the portal are available on all screen sizes.  The user interface of the portal is designed to automatically adjust its presentation depending on the size of the screen. Therefore the content and disposition of the various elements may vary depending on the device used to connect to the portal. However all the features of the portal are available on all screen sizes. 
  
-A portal user logs to the portal through the standard TeemIp URL and uses its standard TeemIp's credentials. Once logged in, the portal main page is shown:+A portal user logs to the portal through the standard TeemIp URL and uses his standard TeemIp's credentials. Once logged in, the portal main page is shown:
  
 {{ portal-user-1.png }} {{ portal-user-1.png }}
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 ===== Closed requests ==== ===== Closed requests ====
-Closed requests are reachable together under the **"Closed requests"** menu where they are grouped in 2 tabs: the ore **recent** ones (less than 1 week) and the **closed** ones.+Closed requests are reachable together under the **"Closed requests"** menu where they are grouped in 2 tabs: the ore **recent** ones (less than 1 week) and the **closed** ones. Closed requests cannot be reopen any more.
  
 {{ portal-user-closed.png }} {{ portal-user-closed.png }}

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