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extensions:teemip-request-mgmt [2019/09/26 11:00]
cnaud old revision restored (2019/09/25 09:36)
extensions:teemip-request-mgmt [2020/01/23 12:22] (current)
cnaud [Data entry]
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-====== IP Request Management ======+{{ classicon_iprequest.png}} ​====== IP Request Management ======
 ---- dataentry summary ---- ---- dataentry summary ----
-name             ​: IP request management +name                : IP request management 
-description_wiki : Provides an automated ticketing scheme ​for processing IP and subnet user requests ​with simple dedicated ​ workflow +description_wiki ​   Automated workflow ​for processing IP and subnet user requests ​- Includes ​user portal 
-index_hidden ​    ​: yes +index_hidden ​       : yes 
-level_hidden ​    ​: 1 +level_hidden ​       : 1 
-version ​         : 2.5.0 +version ​            ​: 2.5.1 
-release_dt ​      ​: 2019-09-24 +release_dt ​         : 2019-12-10 
-TeemIp_version_min ​: 2.5.0 +TeemIp ​             ​: 2.5.1 
-code             ​: teemip-ip-request-mgmt +code                : teemip-ip-request-mgmt 
-state            : stable +state               ​: stable 
-diffusion_hidden : TeemIp wiki +diffusion_hidden ​   : TeemIp wiki 
-product_hidden ​  ​: included (standalone)+product_hidden ​     : included (standalone)
 module-lists_hidden :  module-lists_hidden : 
-keyword_tags ​    ​: Helpdesk, Workflow automation, Ticket +keyword_tags ​       : Helpdesk, Workflow automation, Ticket 
-dependencies_s ​  ​: itop-tickets,​ teemip-ip-mgmt,​ teemip-network-mgmt +dependencies_s ​     : itop-tickets,​ teemip-ip-mgmt,​ teemip-network-mgmt 
-download_hidden ​ :  +download_url ​       : https://​wiki.teemip.com/​extensions/​teemip-ip-request-mgmt-2.5.1-504.zip 
-download_url ​    ​: https://​wiki.teemip.com/​extensions/​teemip-ip-request-mgmt-2.5.0.zip+git hub_url ​        : https://​github.com/​TeemIp/​teemip-ip-request-mgmt
 ---- ----
  
  
-TeemIp'​s IP Request Management extension allows you to manage user requests that are specific to IP management: IP and subnet creations, modifications or deletions. ​ 
  
 +
 +
 +TeemIp'​s IP Request Management extension allows you to manage user requests that are specific to IP management: IP and subnet creations, modifications or deletions. It includes a user portal where standard users can create and manage their IP requests.
 <​note>​ <​note>​
 This module is embedded by default in TeemIp standalone. It can be deployed as an extension with TeemIp as a module. This module is embedded by default in TeemIp standalone. It can be deployed as an extension with TeemIp as a module.
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 ===== Revision History ===== ===== Revision History =====
 ^  Version ​ ^  Release Date  ^  Comments ​ ^ ^  Version ​ ^  Release Date  ^  Comments ​ ^
-|  2.5.0  |  2019-09-24 ​ | Revision for TeemIp 2.5.|+|  2.5.1  |  2019-12-10 ​ | Revision for TeemIp 2.5.1 - Includes TeemIp portal from now on | 
 +|  2.5.0  |  2019-09-24 ​ | Revision for TeemIp 2.5.|
 |  2.4.0  |  2019-02-09 ​ | Revision for TeemIp 2.4.x | |  2.4.0  |  2019-02-09 ​ | Revision for TeemIp 2.4.x |
 |  2.3.0  |  2018-08-28 ​ | Revision for TeemIp 2.3.x | |  2.3.0  |  2018-08-28 ​ | Revision for TeemIp 2.3.x |
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 This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion of IPs, creation, modification or deletion of subnets. This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion of IPs, creation, modification or deletion of subnets.
  
-Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status.+Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures ​that tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status.
  
 At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”. At any time of the life of the ticket, the support agent can communicate with the customer via a “Public log.” He can also communicate with teams internal to his company through a “Private log”.
  
-When used within TeemIp standaloneusers can benefit from the embedded ​TeemIp portal ​to log requests and manage them. In such case, communication between the caller and the Hostmaster team is done through that portal, through the public logs of the tickets. Users only see the public logs,  of course. The private log cannot be viewed from the portal. ​ +Starting for revision 2.5.1, the extension includes ​TeemIp portal ​that is described [[2_x:portal:​start|here]].
 ===== Limitations ===== ===== Limitations =====
  
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-===== TeemIp ​Portal =====+===== IP Portal =====
  
-The IP Request management module ​can work in conjunction with TeemIp portal ​when used within TeemIp standalone. Please, refer to the [[2_x:​portal:​start|portal documentation page]] for further details on it.+The IP Request management module ​works in conjunction with TeemIp portal, named IP Portal, that is embedded in the extension since revision 2.5.1. Please, refer to the [[2_x:​portal:​start|portal documentation page]] for further details on it.
  
-However, the module is not integrated into iTop standard portal ​and therefore, IP request cannots be handled from there when installed on an iTop application.+<​note>​ 
 +When installed on iTop, the extension provides the IP Portal next to iTop standard portal. 
 +</​note>​
extensions/teemip-request-mgmt.1569488429.txt.gz · Last modified: 2019/09/26 11:00 by cnaud

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